•	How can I benefit from working with ICT?
	ICT assures that your project will be done on time, on budget, and in accordance with the latest quality and technical standards. You can outsource to ICT your IT projects ranging from a simple utility to a total automation of your business. Our services are confidential and reliable. Copyright on the final system belongs to you. Also, custom information systems are expensive, as development requires hiring skilled professionals. By using our services, you will reduce your cost. You also achieve savings on equipment, maintenance and infrastructure required during the development.
•	What services does ICT provide?
	ICT provides a wide range of design and development services including:     • Software Development     • Software Customization     • Web, Graphic, Multimedia Design     • CD Presentations     • Logo Design     • Internet/Intranet application development and E-commerce solutions     • Software testing     • Information Technology and Internet research and consulting     • Website Maintenance     • Customize Shopping carts according to the client's business model     • Web Promotion     • Data entry and conversion
•	What, besides cost, is the difference between developing locally and doing it offshore?
	The main difference is electronic communication. If you are friendly with Internet and e-mail, then you will definitely benefit working with us. We have special techniques and tools to support remote development including our own FTP and WWW sites.
•	How can I be sure of your productivity?
	You monitor the development completely and every phase of development has material results that you can see and review. If required, we provide Labor and Status Reports. The complete scope of the work is defined at the initial phase of development and approved by you. Also, we are interested in long-term co-operation with you. Additional reason, isn't it?
•	What risks do I have in outsourcing development?
	First of all, the usual risks of software development: proper definition of the task, proper planning, proper managing and proper development process. We do our best to address these issues and have many successfully finished projects. The second is communication. There should be two Project Managers - on-site and off-site - who communicate every day. Failure in communication is the main cause of unsuccessful development. Understanding this, we have a 24-hour reply policy. Any message addressed to us will be answered during the same or next working day, and . we require the same from our customers! The third is agreements. Responsibilities, payments and other arrangements have to be well made-up and clearly understandable, safeguarding both sides.
•	What makes ICT unique?
	First of all, the usual risks of software development: proper definition of the task, proper planning, proper managing and proper development process. We do our best to address these issues and have many successfully finished projects. The second is communication. There should be two Project Managers - on-site and off-site - who communicate every day. Failure in communication is the main cause of unsuccessful development. Understanding this, we have a 24-hour reply policy. Any message addressed to us will be answered during the same or next working day, and . we require the same from our customers! The third is agreements. Responsibilities, payments and other arrangements have to be well made-up and clearly understandable, safeguarding both sides.
•	What are your standard Terms and Conditions?
	Once a contract has been signed, we issue an invoice after deliveries were made according to the Payment Schedule which is a part of the Project Plan approved by you.
•	Can I try your services first before signing a contract for a large system with you?
	Yes, you can request us to do a pilot project. We will do it with payment upon successful completion only or even free of charge. It depends on what your "large system" is.
•	Which languages can I speak with ICT?
	English
•	How can I start using ICT services?
	You can provide us specifications of the project in the format that you are comfortable with. If you have the resources, you can provide us detailed specifications in terms of site flow and functionality required. This can be provided in PDF / Microsoft Word / PowerPoint format. If you prefer, you can keep the specifications simple and not go into too much detail. In the latter case, we will ask questions (if required) to further define the scope of the project. Once the scope of the project is well defined, we will provide you a quote for the same. If you accept our quote, we will start work and keep you updated on progress. We will deliver ontime, every time.We usually take a 25% deposit to start work. However, for the first project, we will waive this condition. The payments can be made by Western Union Money Transfer, your corporate check, or any other method that you may prefer. Contact us with your business requirements, ideas or questions.
•	What programming experience does ICT have?
	We can provide Design and Development Solutions to enhance your business. Our design department is making not only the user interface of the software and documentation of a superior looking, but, primarily, provides a full range of web design, graphics and multimedia development services e.g. corporate presentations, Flash Animations, Flash sites, e-learning Modules, logos, brochures etc. We can provide Web Development for Windows and Linux platforms using Flash Actionscript PHP/MySql, ASP, ASP.Net, ColdFusion, COM/DCOM, Java, Perl . We have developed systems which use Oracle, SQL Server, MySQL and Access databases, sometimes all of them simultaneously via ODBC
•	How is confidentiality of my clients protected?
	We can sign a Confidentiality Agreement with you. Apart from this, we have over 65 customers who can vouch that information shared with us has been kept confidential.
•	Do you work on an hourly basis or provide a fixed price quote ?
	We can do both. For small jobs, it is usually best to work on an hourly basis. For bigger projects, it is best that we provide you a fixed price quote.
•	I want a website similar in functionality to one which already exists on the web. How can you help ?
	Just let us know the URL of the site you like and we will study it and analyze its functionality. Based on this, we will provide you an offer.
•	I have work which I need done overnight. Do you have resources to take it up and immediately ?
	We have plenty of resources. At any point of time, we are working on multiple projects and can take up new projects on short notice or no notice at all.
•	Do you charge for a quote ?
	No, we do not. Feel free to send your RFP and we will provide you a quote free-of-cost and with no obligation.
•	Your development process looks complicated. Is it really necessary?
	The software development process is complicated by its nature Excluding any stage leads to higher risk and lower quality. Sometimes we are asked to simply provide programmers, but such "savings" on management, planning, testing and documentation bring many problems in future and the final cost of the system becomes much higher, if the system can be finished at all.
•	What should I do if I am not exactly sure what functionality I need ?
	This is not a rare situation. Contact us even with an idea. We will define the task together.
•	How can I be assured of high quality, reliable work?
	Through our Development Process, which is aimed at quality and only quality. We even provide Software Testing services for other software development organizations. Also, you will have all preliminary versions of the software installed at your location for internal testing, verification and acceptance. During the 3-month warranty period after the software was installed in production mode, any problem in the code will be corrected free of charge.
•	What kind of Customer support I get after I buy your product?
	Our 24/7 online support is always available to solve any of your queries, doubts and any problems you face while working on the software. Our online support is available via Phone, email and chat. We also have our technical team who can support you via remote desktop which will help in fixing your problems effectively and instantly.
•	How do my users get familiar with your software operations?
	We provide an initial on site comprehensive training to work on the software to all the users in your organization. This will tune them in becoming familiar with the functionality of the software.
•	How much time do you need to install the package?
	We can install the package in one day's time.
•	Can I Add users at a later time?
	Yes, it is very much possible to add users at any point of time. There is no constraint in adding users or branches. We can do that for you very fast at an affordable price.
•	What will be Uptime of the server?
	Our server is up and running 24/7. So your data entry and report generation will not be affected in any way. You can work on the CargoNet Package at any point of time without having to worry about the server up time.
•	How fast will the software work in my system?
	It depends on the internet connection and speed at your end. We recommend 2 MBPS as the minimum speed required.. If you have a PIII with 128 MB Ram and a Color Monitor you can run our software application on your system smoothly and efficiently
•	What are the security features you offer in the software?
	a. The software is fully secure system which works on User permissions and rights. You can grant Branch wise/ module wise/ Form wise permissions to users. If you want a particular user to use only job and AWB Entry you can restrict him from other modules and sub modules. If you want a user not to have delete option, you can revoke that permission from him. The software is totally foolproof and secure to use.      b. Password Encryption i. The system stores your password in an encrypted format which will not be visible to anyone. This implies additional security to your data which nobody can trespass and view or modify.      c. SSL Layer Our Software security level has kept pace with current virus threats. It has the ability to fend off viruses and other malicious programs. It is designed to protect against the ability of a virus to enter your computer through email, web browsers, file servers and desktops. Additionally, it offers a centralized control feature that handle deployment, configuration and updating. So with the security layer in place and working for you round the clock, you can stop worrying about any virus entering your system.      d. Number of Time user enter wrong login. his id will be locked i. Supposing that somebody else in your office tries to login in your name into CargoNet Software. He will not know the password unless you have told him. He tries two to three times unsuccessfully. After that he can't try again because the account gets locked. Only an administrator can open the lock for you and allow you to use your login. These security features prevents any unauthorized person from hacking into your login and mishandle your valuable data.      e. Only in your network the software will work. (Ex Browsing Centre it wont work) If you are worried about someone accessing your database from outside your office you can be rest assured with CargoNet. Because CargoNet will work only in your network in and in your branches and can have link. If some of the users try to access the software from outside the premises, for example from home PC or internet browsing center, it will simply not work. So, there is no question of any user hacking into your database from outside your company's premises.